Subscriptions
How can I modify my subscription?
Log in by selecting “Account” in the top right menu. On your profile page, scroll down to “Subscriptions” to manage your settings. Alternatively, click here to have a link sent to your email.
What if I have too many supplements and need time to catch up?
Log in to your account using the steps above to view your subscriptions. On the subscription page, you can pause, cancel, or skip your next order. You’ll also get an email 5 days before each order so you can make any changes.
Will I get notified before a subscription is going to be filled?
Yes. You’ll receive an email reminder one day before your order ships so you can make any changes.
How do I update my billing or shipping information?
Log in to your account and navigate to “Subscriptions.” You can edit your billing and shipping details directly from there.
Can I add or remove items from my subscription?
Yes. On the “Subscriptions” page, you can adjust your products to better fit your needs.
What happens if my payment doesn’t go through?
If your payment method is declined, you’ll receive an email notification so you can update your payment information. Your subscription will pause until your payment details are updated.
How do I cancel my subscription?
You can cancel your subscription anytime on the “Subscriptions” page.