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Frequently Asked Questions
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No, anyone can shop and purchase our supplements.
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If you are looking for an overall supplement recommendation, email us at hello@jamesclinic.com and we would be happy to assist.
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In order to personalize your supplements recommendations, you'll start with our Functional Consultation series.This will include proper lab testing to create your personalized products that focus on targeting the underlying causes of your symptoms and restoring the health of your microbiome and cellular functions, which are foundational to your overall health and longevity. You can get more information or sign up at this link here.
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- If you are part of our Concierge program or Functional Consultation Series, you recieve 10% off all supplements. The discount code was provided to you on your Welcome email.
- You can sign up for our rewards program to recieve points on every order to redeem towards your next purchase. Learn more here.
- When you put your supplement on subscribe and save, you can get up to 15% off every order. Learn more here.
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We are committed to providing our patients and customers with the highest quality supplements. Due to the nature of our products and our commitment to safety and hygiene, we do not accept returns on any items once they have been purchased. This policy ensures that all of our supplements meet the strictest standards for quality and safety.
All sales at The James Clinic Supplement Store are final. Please consider your purchase carefully, as we will not be able to accept any returns or exchanges once your order has been processed.
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Orders received on a business day by 12:00 PM CST that are in stock will be shipped that business day. Orders received after 12:00 PM CST will be shipped the following business day. Any order placed Friday after 12:00 PM CST will ship out Monday.
Standard ground orders placed and pre-authorized Monday-Friday before 12:00 PM CST will ship 24-48 hours from the time order is placed, pending availability and credit card authorization.
Expedited orders placed and pre-authorized Monday-Friday before 5 PM CST will be processed and shipped that day (excluding holidays), pending credit card authorization.