How do I join the James Clinic Loyalty Program?
You’ll be enrolled automatically when you place your first order. Once your profile is created, you’ll start earning points right away — no extra steps needed.

How do I earn points?
Share your birthday or spend at least $1. $1 USD = 1 point. Earn an additional 50 points for every product review.

How can I view and redeem my points?
You can view what your points can be redeemed for and complete the redemption process by clicking on the gift box icon in the bottom right corner of your screen. Your point balance is also displayed at the top of your Order page under your account.

Will my points expire?
Yes, your points will expire 12 months after the date you earned it.

Can I earn points on past purchases?
No, you will start earning points on the day you sign up for the James Clinic Loyalty Program.

Can I transfer points from different accounts?
No, unfortunately points are not transferable.

When do I receive my birthday gift?
You will receive your birthday gift on your birthday, unless it falls within 30 days after you shared it. In this case, you will receive your gift 30 days after you provided your birthday. 

Can I use multiple discount codes with my order?
You can use discount codes when you redeem Loyalty Gifts with points.

Why can’t I add a Loyalty Gift to my cart?
Your Loyalty Gift can only be redeemed with a purchase of at least one item. 

How do I change my birthday?
Please email shop@jamesclinic.com.

I canceled my order — what happens to my points?
Points earned on canceled orders and/or fully or partially refunded orders will be automatically removed from your account once the cancellation and/or refund is processed. If you are canceling an order where you redeemed points for a free product, then the points redeemed will be added back to your account once the cancellation is processed.