LAST UPDATED: MARY 14, 2025

This privacy policy ("Policy") describes how James Clinic (“we,” “our,” or “us”) collects and uses personal information that directly or indirectly identifies you (“Personal Information”) when you visit our website or otherwise interact with us, including when you purchase our products through our website (the “Services”). The Policy also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information.

This Policy does not apply to Personal Information we collect about employees, job applicants, and independent contractors, or individuals when acting as representatives (e.g., employees, contractors) of entities with which we do business.


Notice at Collection: Personal Information We Collect

Personal identifiers: Name, address, email address, postal address, billing address, social media handle, mobile and other phone numbers, username and password, nickname/screen name, contact information of friends you provide to us or who are accessible when you visit our social media pages, and IP address

Protected class information: Gender, age and date of birth

Commercial information: Products purchased; products considered; product preference information; information that informs product selections such as physical characteristics and skincare information; survey responses and product review; comments made or articles written about our products; credit or payment card information 

Professional information: Job title/position; business contact information for suppliers and vendors

Internet or other electronic activity information: Device and browser type and information regarding your interaction with our website, details about your browser, operating system, or device

Audio and visual information: Customer help line recordings; photographs and videos you provide to us or post on social media sites

Inferences drawn from any of the above information to create a profile about a consumer

We collected the same categories of Personal Information in the 12 months prior to the date of this Policy.


How We Use Your Information

We use the information collected to: process and fulfill your orders, send order confirmations, shipping updates, and transactional emails, provide customer support and respond to inquiries, recommend products or promotions based on your interests, improve our online store, offerings, and shopping experience, and comply with legal and regulatory obligations.

Email Communications

You may receive emails from us about your orders, account activity, and—only if you opt in—newsletters, promotions, or product updates. You may unsubscribe at any time by clicking the link at the bottom of any marketing email or contacting us directly.


Sharing Information with Third Parties

We do not sell or rent your information. We may share limited data with: Shopify, our e-commerce platform provider, payment processors, such as Shopify Payments or PayPal, shipping and logistics partners, like USPS or UPS, email service providers, such as Mailchimp or Klaviyo, and analytics and marketing platforms, only for internal use. All third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services on behalf of James Clinic.

We may disclose your personal information if required to do so by law, or in good faith belief that such action is necessary to:

(a) comply with legal obligations;
(b) protect and defend the rights or property of James Clinic;
(c) act to protect the safety of users or the public

Tracking User Behavior

James Clinic may track which pages or products users access within our online store in order to identify popular items and improve your shopping experience. This data may be used to personalize content or recommend products based on browsing history.


Use of Cookies

James Clinic site uses cookies to improve your browsing and shopping experience. Cookies are small text files stored on your device that help the site remember you, manage your cart, and retain your preferences. 

You can choose to accept or decline cookies through your browser settings. Note that some features of the site may not function properly if you disable cookies.


Security of Your Personal Information

James Clinic secures your personal information from unauthorized access or disclosure using: SSL encryption for secure checkout, controlled access to customer data, PCI-compliant third-party payment processor.

Despite our safeguards, no online transmission is ever 100% secure. By using our site, you acknowledge that there are limitations to internet security beyond our control.


Right to Deletion

You may request that we delete your personal information from our systems. Upon receipt of a verified request, we will: remove your data from our active records and notify any service providers to do the same. Exceptions to deletion may include: completion of pending transactions, detection or investigation of security issues or fraud, legal or regulatory compliance, internal uses that are consistent with your relationship with us.

Email Communications

From time to time, James Clinic may send you promotional emails, special offers, or product updates. You can unsubscribe at any time by clicking the “UNSUBSCRIBE” link in the footer of our emails.


Text Marketing & Notifications

If you opt into SMS updates, we may send text reminders about your order status, cart recovery, and promotional offers. Your data may be used to determine timing for sending these messages based on your behavior (e.g., abandoned carts). You may opt out of SMS at any time by replying STOP.


Changes to this Statement

James Clinic reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify you by updating the policy date above and, when appropriate, via email or website notice. Continued use of the Site after changes are posted constitutes your agreement to the updated policy.


Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@jamesclinic.com (636) 751-9440.